Pear Healthcare Solutions Inc. (the "Company") is committed to respecting the privacy concerns of its users of www.healthelearning.ca (the "Website"). Company has created this privacy policy (the "Policy") to establish guidelines that will govern the collection, use, protection and disclosure of the personal and non-personal information of its users.
Company collects three kinds of information from this Website: (1) your voluntarily provided personal information; (2) anonymous non-personal information; and (3) "cookie" based information.
(1) Personal Information: Company collects personal information, such as name, address, phone number, email address, registrant professional designation category, pharmacist license number and other personally identifiable information, from its users ("Personal Information") in order for users to establish a user account, which is necessary to access the services available on the Website. You will have the option not to provide certain information (such as employment and education history and areas of interest), however, withholding information may prevent you from being able to take full advantage of some of our unique Website features. Company will only collect and use such Personal Information solely for the purpose(s) disclosed by Company at the time of collection and only after the visitor has voluntarily agreed to such collection and use, by completing a user registration. Company will use your information to provide our services to its users. As a part of the service Company provides, we will communicate with users via e-mail and other means to inform you of enhancements or changes in offerings, services, or other relevant information targeted to your interests. These communications may include third-party marketing messages, but your personally identifying information will not be provided to such parties as we are communicating with you directly. We use the information that you provide for such purposes as responding to your requests, customizing your future visits to our web site, and communicating with you through various means. On certain pages, you have the ability to order products, make requests, and register to receive various materials. In certain circumstances Company will require billing and shipping address as well as credit card information in order to process an online transaction such as the purchase of a Continuing Education ("CE") Module test, course materials and/or certificate. Company also sometimes uses email addresses to respond to users who communicate with us, to provide notifications to users regarding the status of their certification and to provide CE module completion letters and/or certificates, professional training course completion certificates, reminders for upcoming clinic events, etc. Users will also be contacted via email to promote various Company products, services and initiatives (such as new certification programs which the User may be eligible for), to request user feedback forms, and/or to participate in user polls/surveys. Users will be provided with opt-in options with respect to certain notifications not relating specifically to training and certification status, such as options for receiving updates from Company via the Website's RSS feed, Twitter account, Facebook account, e-newsletters, etc. All emails from Company to its users include instructions on how to discontinue receipt of emails, newsletters and other communication from Company and users can discontinue such communication at any time. All Personal Information that may identify a visitor and has been collected with the visitor's consent by Company is not disclosed in any identifiable form to any other party outside the Company except for the fulfillment of the specific purpose identified to the visitor at the time of collection. However Company may disclose such information in anonymous, aggregated and non-personally identifiable form to other parties for marketing, advertising or other purposes and to better understand visitor's use of the Website.
Pharmacy Chain or Pharmacy Banner sponsored User Accounts. For any individual user accounts established as a part of an affiliated employment relationship with a corporate pharmacy chain or a pharmacy banner group ("Corporate Chain/Group"), Company may be required to provide some or all of a user's personally identifying information to the head office representatives of the Corporate Chain/Group which such user is affiliated with or employed by. If you register for a user account through such Corporate Chain/Group affiliation or indicate such affiliation/employment when registering for your user account, this shall apply to you. In such cases the user's affiliated Corporate Chain/Group shall have access to most aggregated information (see below) and certain Personal Information for each user affiliated with such Corporate Chain/Group for so long as that user remains affiliated or employed by said Corporate Chain/Group. Some of the details which may be provided to the Corporate Chain/Group include without limitation: each affiliated user's history and status in completion of CE modules/lessons and/or other professional training courses offered through the Website (including record of answers given, grading, certification status, etc), clinics ordered, handouts and quick-reference guides downloaded, purchase history, log-in history, etc.
Under these circumstances, Company makes no claims for the protection of your information once it has been provided to your affiliated Corporate Chain/Group representatives, as it is then governed under a privacy policy which may exist between the user and the Corporate Chain/Group. If a user ceases to be affiliated or employed by a particular Corporate Chain/Group they shall have the ability to change the status of their account to either a new Corporate Chain/Group affiliation or to an unaffiliated independent user account. Once such change has been confirmed your previously affiliated Corporate Chain/Group shall no longer have access to your Personal Information, which shall remain under the control and ownership of the individual user.
Forums, Chat & Social Networking Functions. Company may include as part of its services on the Website one or more user forums, comment areas, chat and/or social networking functions. When participating in such areas on the Website please be aware that Company shall be entitled to automatically include a reference tagged to any posting that you make which includes your full name and the Province where you are located in order to identify the source of any post that you may contribute. Users should exercise caution when they disclose any other personally identifiable information in such forums, comment areas, social networking functions and/or chat rooms on this Website or any other website. Such areas are accessible by other registered users and in some cases by anyone visiting the Website, and may result in the user receiving unsolicited messages from other people and/or companies. Although Company is committed to protecting the Personal Information provided to it by its users in compliance with this Privacy Policy, it cannot guarantee the security of information, whether personal or otherwise, that users disclose online to publicly accessible forums, bulletin boards, social networking functions or chat rooms.
(2) Anonymous Non-Personal Information: When users visit the Website, anonymous, non-personal information about their visit is automatically collected. Such information may include the length and date of the visit, how the visitor navigated the Website, what pages the visitor viewed, the type of browser being used by the visitor, the type of operating system used by the visitor and the domain name of the visitor's Internet service provider. Company uses this Anonymous Non-Personal Information to track the success of its Website with its users and to better tailor the Website to users' needs and interests. This Anonymous Non-Personal Information may be shared with other parties, such as advertisers, sponsors, Corporate Chains/Groups, pharmacist governing bodies, and other business partners and advisors.
(3) Cookie-based Information: Company may use cookies on its Website. "Cookies" are pieces of information that a website transfers to a visitor's hard drive for record keeping and identification purposes. Cookies are used to make the visitor's use of a website easier by saving visitor preferences, user account information and passwords and to identify which areas of the Website are popular and which areas need improvement and how to target certain advertising to its users. Users may visit the Website with its cookies turned off to avoid the collection of Cookie-based Information, however this may prevent the user from full functionality of the user's account and all services available through the Website.
Protection of Users' Personal Information: Company protects the Personal Information it collects with appropriate technological, physical and administrative safeguards to protect if from unauthorized disclosure or use. Access to Personal Information collected by Company is limited to authorized individuals and stored on its databases, which are protected by firewalls and are password-secured. Company retains the Personal Information only for as long as is required for the purposes identified at the time of its collection and consented to by the user providing it or as otherwise required by law. Once Personal Information is no longer necessary for the purposes consented to by the user, it is Company's practice to delete it from its databases or systems or to convert such information to anonymous/aggregated data only.
Linked Websites: This Website may be linked to other websites. These linked websites are not under the control of Company and are required to have their own privacy policies. Users should ensure that they read and understand how their Personal Information may be collected, used, and disclosed by the linked websites as Company is not responsible for and shall not be held liable for any procedures, policies or activities of any websites linked to the Website.
User's Consent to Privacy Policy: By visiting and using this website, the visitor agrees to the Privacy Policy and the terms of use ("Terms of Use") linked to this Privacy Policy. If you do not agree to the Privacy Policy do not use this Website or provide Personal Information to Company.
Accountability: Company takes its commitment to securing privacy very seriously. From time to time, Company may amend or update this Privacy Policy to comply with visitor concerns, best practices and/or the law. Company has appointed a member of its management team to act as Company's Privacy Officer and who is responsible for reviewing, approving and administering the Company's Terms of Use and Privacy Policy for this Website and Company's commitments hereunder.
Contact Us: If you have any questions, concerns or comments or if you wish to review, change, or remove your Personal Information from our database, feel free to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by telephone at 1-416-236-9555 (toll-free: 1-877-590-9555) or in writing at: Privacy Officer, Pear Healthcare Solutions Inc., 1625 Flint Road Toronto, ON M3J 2J6 Canada.
Last Updated: January 6, 2011.
